LeanLight Shipping and Returns Policy

Discover LeanLight’s hassle-free return policy for lighting and electrical products. Our clear guidelines ensure a smooth process for lighting returns, electrical product returns, and refunds. Learn how to return items, who pays for shipping, and what to expect from our LeanLight refund policy.

How to Return Lighting or Electrical Products

Returning an item to LeanLight is simple. Follow these steps to initiate your lighting return or electrical product return:

1. Visit Our Returns Center: Access the returns section on leanlight.com.
2. Enter Order Details: Input your order number and email address to start.
3. Select Items: Choose the items you wish to return and follow the instructions.
4. Get Shipping Guidelines: After approval, you’ll receive a confirmation email with return shipping instructions.

Eligible Items for Returns

Our return policy allows returns for lighting and electrical products under these conditions:

• Within 30 days from the purchase date.
• In unused, resellable condition.
• In original packaging with all tags intact.

Non-Returnable Items

The following cannot be returned:

• Shipping charges.
• Gift cards.
• Used items.

Damaged or Faulty Lighting Products

If your lighting or electrical product is damaged or faulty, contact us within 7 days of delivery. We’ll guide you through the return or exchange process to ensure a seamless experience.

Exchanges for Damaged Items

LeanLight offers exchanges for damaged lighting or electrical products. Once approved, we’ll ship a replacement item at no additional cost.

How to Ship Returns

After your return request is approved, check your email for detailed return shipping instructions. We provide a prepaid shipping label where applicable, with cost responsibility based on the return reason (see below).

Who Pays for Return Shipping?

LeanLight’s return shipping policy outlines who covers shipping costs for lighting returns and electrical product returns. We provide a prepaid label, but costs may be deducted from your refund if you’re responsible.

LeanLight Pays (Free for You)

We cover return shipping for:

• Missing parts or accessories: Lacking components like bulbs, wiring, or mounting hardware.
• Wrong item sent: If we shipped the incorrect product.
• Defective or non-functional: For faulty items (e.g., light fixture doesn’t work).
• Extra item received: If we sent an additional item in error.
• Poor quality: If the item’s quality (e.g., brightness or build) doesn’t meet expectations.
• Incompatible with your system: If the product doesn’t work with your electrical setup (e.g., wrong voltage).
• Damaged on arrival: For items arriving broken (e.g., cracked fixtures or exposed wires).
• Mismatched description: If the item doesn’t match the website specs (e.g., wrong wattage or color temperature).
• Incorrect material: If the material differs from the description (e.g., plastic instead of metal).

Customer Pays

You cover return shipping for:

• Delayed delivery: If the item arrived too late.
• Change of mind: Unspecified reasons or personal preference.
• Ordered by mistake: Accidental purchases.
• Found a better price: Returning due to a cheaper alternative elsewhere.
• No reason provided: Lack of a specific return reason.
• Not suitable for purpose: If the item doesn’t meet specific needs (e.g., wrong aesthetic or size).
• No longer needed: If you no longer want the item.
• Too large: If the item’s size doesn’t fit your space.
• Too small: If the item is too small for your needs.
• Wrong color: If the color doesn’t match your preference (e.g., warm vs. cool light).
• Manual language issue: If the manual’s language (e.g., not in Italian or Spanish) is a concern.

Refund Options

Our LeanLight refund policy offers flexible options:

• Original Payment Method: Refund to your card or account.
• Store Credit: Available upon request (contact us to confirm).

Refund Processing Time

Once we receive and inspect your return, we’ll email you about the approval or rejection of your refund. Approved refunds are processed within 5–7 working days after approval.

Full Refund Eligibility

Your refund amount depends on the item’s condition:

• Full Refund: For unused items in resellable condition with original packaging and tags.
• Partial Refund: Used items or those with damaged packaging may incur a restocking fee.
• No Refund: Items in unsellable condition may be denied a refund.

Important Notes

• Hazardous Materials: Some electrical products (e.g., those with lithium batteries) may have restricted return methods due to safety regulations, potentially requiring customer-paid shipping or special handling.
• Returnless Refunds: For low-value items (e.g., small bulbs), we may issue a refund without requiring a return.
• Contact Support: For help with lighting returns, electrical product returns, or our refund policy, visit the contact page on leanlight.com.

What items are returnable? 

• Within 30 days from the date of purchase
• In unused and resellable condition
• In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

• Shipping charges
• Gift cards
• Used items
  

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for damaged items. Once the exchange request is approved, the replaced item will be shipped to you.

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

Who pays for the return shipping?

We will send a prepaid label for the return.  Who pays for label depends on the reason for return.  Customers responsible for return shipping will be deducted upon refund. 

What are the refund options?

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit (if applicable)

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

Will I receive a full refund?

Refunds will vary depending on the condition of the returned item.  Used or worn items, including damages to the packaging, may be subject to a restock fee.  If the item is returned in unsellable condition, the refund may be denied.