Frequently Asked Questions
Check most frequently asked questions here, if you still need help, please try our chat feature for live help.
LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445
Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find "create account". Click here or go to the rewards widget located on most pages.
LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.
Absolutely, your payment information is safe with us! All browsing and shopping is on a secure https portal. We also use reputable payment processors such as Shop Pay, Google Pay and PayPal.
Click on the "Log in" link on the top right of any webpage. Next, click "Forgot password" under "Sign in"
We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.
Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.
Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.
Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here
Yes, select "Pick up" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!
Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.
Log in to your account, navigate to "my account" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.
Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.
Immediately call us at 1 (800) 514-1735 or email us at firstname.lastname@example.org. In some instances, order may not be canceled depending on where the order is at in the shipping process.
Although we usually ship same day to next day, some times there are delays that are out of our control. If you think your order is taking too long, email us at email@example.com for a further explanation.
A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.
We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here
All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.
Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.
There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.
Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!
We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada
All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.
Yes, Select "Pick up" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information.