Terms and Conditions

LeanLight Terms and Conditions

Acceptance of Order

Buyer’s order is accepted subject to these terms and conditions. No additions, deletions or amendments to these terms and conditions will be binding without LeanLight’s written approval.

Ordering

• All orders must be submitted in writing via purchase order, using LeanLight’s website, or other marketplaces (amazon, eBay, google).  Orders must include:

• • Product catalog number, quantity, and price
  • Contact name and email
  • Billing Address
  • Shipping Address               
  • Special instructions (optional)

• LeanLight will provide an order confirmation via email. Customer must review the order for accuracy.

• Any discrepancies or required changes in the order must be reported to customerservice@leanlight.com within 48 hours.

• Any discrepancies not reported within 48 hours of receipt of order will be the responsibility of the Customer. Replacement order may be subject to additional freight charges.

Payment Terms

• LeanLight products are sold on a pre-paid basis through major credit cards and paypal.

• In the event a re-bill is needed for an order, the re-bill will reflect the original invoice date. Shipping documents reflect the original pickup date (ship date) and cannot be changed. The ship date is also the invoice date.

• Discounts may be offered to established customers. Credits must be applied within 12 months of date issued or will be cancelled without liability. LeanLight does not issue checks for credit but will apply the credit to the Customer’s account.

Shipping Terms

• Free Shipping — LeanLight offers free standard shipping on all retail orders to the lower 48 United States. See our Shipping Policy for full details including Alaska, Hawaii, and international orders.

• LeanLight reserves the right to drop ship portions of an order.

Transportation Claims

• All goods are inspected prior to being released from factory for shipment. LeanLight’s responsibility for safe delivery shall transfer to Customer when merchandise has been turned over to the carrier in good condition. SHIPMENTS SHOULD BE THOROUGHLY CHECKED UPON ARRIVAL FOR DAMAGE OR SHORTAGE. If damage or shortage is noted, a claim should be filed immediately, by the Customer with LeanLight or other retailer where purchase was made. Damages must be noted on the Bill of Lading. Any damage not noted will be considered concealed damage. Delivering carrier must inspect concealed damages within 3 days of delivery or claim will be denied. Carriers generally pay half of the original invoiced price on concealed damages. Damaged items will be replaced promptly, once a claim has been made and a PO issued to LeanLight for replacement material. Customer assumes freight charges for replacement order. If you suspect hidden damages, make a note on the Bill of Lading.

• If partial damage has occurred, it is best to accept shipment and follow damage claim procedures. DO NOT REFUSE TO ACCEPT SHIPMENT unless the entire shipment is damaged. Refusal of shipment may cause unnecessary delays and additional shipping expenses.

Pricing

• Prices are subject to change without notice. In the event of a price increase, all orders already placed or submitted will remain at the former prices.

Returns

• Custom manufactured products are not returnable. Merchandise will be considered for return only if it is standard product and in new condition. No returns aging 15 business days from receipt of product.  All product returns are subject to a restocking fee up to 20% per LeanLight's discretion.

• All products must be in original cartons and must be unused. Factory credit will be issued based on original invoiced price, less restocking fee, and less the original freight of the shipment.

• Customer must arrange for return of shipment to LeanLight.

Cancellations/ Revisions Policy

• LeanLight reserves the right to limit cancellations on custom or non-stocked components. In the event of cancellation/revision, Customer agrees to reimburse LeanLight for costs incurred until cancellation/ revision date, in an amount not to exceed the value of the order.

• Revised purchase orders are subject to rescheduled ship date.

Claims Procedures

1. Note damage or shortage claims on the delivery receipt. Be descriptive and include accurate count.
    
2. Ask the driver to call in to the OS&D Department for an inspection number.
    
3. Take pictures of the damage and of the load in general.
    
4. Write, “subject to count and inspection” on the delivery receipt if you do not have time to break down and open all boxes.

5. DO NOT REFUSE TO ACCEPT SHIPMENT unless the entire shipment is damaged.
    
6. If you accept the damaged material, you must store it in its original condition until LeanLight provides a disposition.

7. The customer is liable for all losses, damages arising as a result of its failure to comply with its obligations as set in its agreement with LeanLight.

Concealed damage claims

1. Concealed damage must reported to the delivering carrier within three days of delivery, or claim will be denied.
    
2. Notify carriers OS&D department immediately of PRO number and damage Count.
    
3. Take pictures of the damage.
    
4. Hold damaged material in its original condition until LeanLight gives you a disposition.
    
5. The customer is liable for all losses, damages arising as a result of its failure to comply with its obligations as set in its agreement with LeanLight.

UPS/FedEx damage or shortage claims

1. Shipments containing obvious damage should be rejected. If in doubt, reject it.
    
2. If accepting less than the total quantity, sign only for the number of packages being accepted.

3. Record all the tracking numbers. Be sure to note which tracking number was refused, shorted, or damaged.

4. Hold the damaged material in its original condition, until LeanLight provides a disposition.
    
5. The customer is liable for all losses, damages arising as a result of its failure to comply with its obligations as set in its agreement with LeanLight.

Entire Agreement

• Except as expressly agreed in writing signed by LeanLight, the terms and conditions stated above shall constitute the entire sales agreement between LeanLight and the Customer. Any contrary or additional terms and conditions submitted by the Customer (other than the description of the products being ordered in the requested quantities, shipping date, and shipping location contained in Customer’s Purchase Order) shall be deemed to be of no force or effect and are hereby rejected. Customer’s submittal of a Purchase Order shall indicate Customer’s acknowledgement of, and agreement with, these terms and conditions.

• Customer will be added to our email contact list for occasions such as informational eblasts, e- promotions, newsletters and the like. You can “unsubscribe” any time by responding to an “unsubscribe” indicator located within the email.

• LeanLight reserves the right to change these terms and conditions of Sale without notice.

AGREEMENT TO TERMS AND CONDITIONS:

By submitting an order to LeanLight, you are acknowledging and agreeing to the Terms and Conditions as set by LeanLight. These Terms and Conditions of Sale shall be construed in accordance with the substantive laws of the State of Georgia, USA, without regard to such state’s laws related to choice of law. Any State or Federal court in Toombs County, Georgia shall have jurisdiction for the purpose of any suit of other proceeding arising out of the transactions under these Terms and Conditions of Sale. Unless otherwise specifically agreed in writing by an authorized representative of LeanLight, any different or additional terms and conditions proposed by any purchaser in a purchase order, response to a quotation or other proposal, are hereby rejected by LeanLight and shall not be incorporated into any order or other agreement for the sale of LeanLight’s products, services or service offerings. Purchaser’s assent to these Terms and Conditions of Sale shall be conclusively presumed from purchaser’s acceptance of all or part of any products, services or service offerings ordered. If an authorized representative of LeanLight has acknowledged purchaser’s order or proposal, and such acknowledgement is found to constitute an acceptance of an offer, such acceptance is expressly made conditional on purchaser’s assent solely to these Terms and Conditions of Sale which shall form part of the acknowledgement, and acceptance or authorized resale by purchaser of any products or services shall be deemed to constitute such assent. If any quotation or other document of LeanLight is deemed to constitute an offer to purchaser, purchaser’s acceptance of such offer is limited to these Terms and Conditions of Sale. These Terms and Conditions of Sale, together with any warranty statement by LeanLight, constitute the entire sales agreement between LeanLight and purchaser, unless they are made part of a written agreement between LeanLight and purchaser. No custom, practice, or course of prior dealings between the parties and no usage of trade shall modify or otherwise affect these Terms and Conditions of Sale. LeanLight objects to and rejects any terms between purchaser and any other party, and no such terms, including but not limited to any government regulations or “flowdown” terms, shall be a part of or incorporated into any order from purchaser to LeanLight, unless agreed to in writing by an authorized representative of LeanLight. These Terms and Conditions of Sale supersede all those published or issued previously by LeanLight. All orders are subject to final acceptance by LeanLight and credit approval. LeanLight will not accept orders that require customer-furnished components, unless agreed to in writing by an authorized representative of LeanLight. LeanLight price sheets are not offers to sell and possession of a price sheet does not entitle one to purchase. LeanLight shall not be bound to sell any products or provide any services unless it shall (in its sole discretion) accept submitted purchase orders. LeanLight reserves the right to change these Terms.