Terms & Conditions

LeanLight Terms and Conditions

Last edited: September 2026

Acceptance of Order

Buyer’s order is accepted subject to these terms and conditions. No additions, deletions, or amendments are binding without LeanLight’s written approval.

Ordering

• Orders must be submitted in writing via purchase order or through LeanLight.com and should include:
  • Product catalog number, quantity, and price
  • Contact name and email
  • Billing address
  • Shipping address
  • Special instructions (optional)
• LeanLight will send an order confirmation by email. Review it for accuracy.
• Report discrepancies or required changes to customerservice@leanlight.com within 48 hours of the confirmation.
• Discrepancies not reported within that 48-hour window are the customer’s responsibility. A replacement shipment may include additional freight.

Payment Terms

• Website orders are prepaid by major credit card, Shop Pay, or PayPal unless LeanLight has approved other terms in writing.
• If an order must be re-billed, the re-bill keeps the original invoice date. Shipping documents show the original pickup (ship) date and cannot be changed. The ship date is the invoice date.
• Discounts may be offered to established accounts. Credits expire 12 months from the issue date. LeanLight does not issue checks for credit; credit is applied to the customer’s account.

Shipping Terms

• Free standard shipping to the contiguous United States only. We do not ship to Alaska, Hawaii, or U.S. territories.
• In-stock orders placed before 2:00 p.m. Eastern usually ship the same business day; otherwise the next business day.
• Standard delivery is typically 2–4 business days in the East, 3–5 in the Central U.S., and 4–6 in the West.
• LeanLight may drop-ship portions of an order.
• Full details: Shipping Policy and Shipping Information.

Inspection and Transportation Claims

Risk of loss passes to the customer when LeanLight turns the goods over to the carrier in good condition. Inspect every shipment on arrival for shortage or damage.

• LTL / freight: Note visible damage or shortage on the bill of lading before the driver leaves. If you cannot open every carton, write “subject to count and inspection.” Do not refuse a mostly intact freight shipment; refusal often creates extra cost and delay. Refuse the shipment only if it is a total loss.
• UPS / FedEx / parcel: Reject cartons with obvious damage when you can do so safely. If you accept part of a multi-package shipment, sign only for the packages you keep and record every tracking number.
• Photograph the product, inner pack, and outer carton. Keep the material and packaging as received until LeanLight gives a disposition.
• Contact LeanLight within 7 days of delivery at customerservice@leanlight.com or (800) 514-1735 with the order number and photos. We will open a claim and arrange a replacement, refund, or supplier credit.
• For carrier-required inspections, notify the carrier’s OS&D or claims department as soon as possible and send LeanLight the PRO or tracking number. Carrier rules can be tighter than 7 days; report damage immediately so the claim is not denied.

Approved replacements for LeanLight error, defect, or confirmed in-transit damage ship at LeanLight’s expense. Replacement freight for other situations is quoted before we ship.

Pricing

• Prices may change without notice. Orders already accepted keep the price confirmed on that order.

Returns, Exchanges, and Warranty

Returns, exchanges, restocking, RMA instructions, the 30-day seller warranty, and manufacturer warranty terms are stated on our Returns & Warranty page. That page controls for website and customer-account orders. In summary:

• Most stock items may be returned within 30 days of the purchase date if unused, uninstalled, and in the original manufacturer carton.
• Custom, special-order, cut-to-order, and installed products are not returnable. Ballasts, drivers, sensors, and retrofit kits are not returnable once installed.
• Change-of-mind and over-order returns: the customer pays return freight. A restocking fee may apply and will be confirmed before the item is shipped back.
• Defective, DOA, missing-parts, and wrong-item returns: LeanLight pays return shipping after approval. Do not ship without an RMA or prepaid label.
• Start a return at account.leanlight.com, or contact customerservice@leanlight.com / (800) 514-1735.

Written purchase-order or net-account orders follow the same eligibility rules unless the quote or account agreement says otherwise. Factory credit on those orders, if issued, is based on the original invoiced price, less any confirmed restocking fee and non-refundable outbound freight.

Checkout also displays LeanLight’s Return and refund policy. If that summary and the Returns & Warranty page differ, the Returns & Warranty page controls.

Cancellations and Revisions

• LeanLight may limit cancellations on custom or non-stocked items.
• If an order is canceled or revised after work has started, the customer reimburses costs incurred up to that date, not to exceed the order value.
• Revised purchase orders may receive a new ship date.
• Website orders that have already been picked, packed, or shipped cannot be canceled. Use the return process instead.

Entire Agreement

• Except as expressly agreed in a writing signed by LeanLight, these terms are the entire sales agreement. Different or extra terms on a customer purchase order (other than product, quantity, ship date, and ship-to address) are rejected.
• Submitting an order adds the customer to LeanLight’s email list for product and account messages. Unsubscribe using the link in any email.
• LeanLight may update these terms. The version posted on this page at the time of order applies to that order.

Agreement to Terms

By submitting an order to LeanLight, you agree to these Terms and Conditions. They are governed by the laws of the State of Georgia, without regard to conflict-of-law rules. State or federal courts in Toombs County, Georgia have jurisdiction over disputes arising from these terms.

Unless an authorized LeanLight representative agrees otherwise in writing, any different or additional terms proposed by the purchaser are rejected. Acceptance of all or part of the products or services is assent to these terms. Price sheets are not offers to sell. All orders are subject to acceptance and credit approval. LeanLight will not accept orders that require customer-furnished components unless agreed in writing.